Frequently Asked Questions

Top 5

Delivery (FAQ)
Timeframes for delivery and dispatching your order (FAQ)
Clothing size conversion (FAQ)
Why can we accept only payments made with a VISA card? (FAQ)
Receiving your parcel (FAQ)

FAQ

Who manages the e-Commerce site?
What should I do if I can’t remember my password?
Timeframes for delivery and dispatching your order
Why can’t I see the Olympiad I am looking for when I click on the Olympiad menu?
Delivery
Receiving your parcel
Who are the Olympic Movement partners to whom I could provide my personal data (not payment details)
Why can we accept only payments made with a VISA card?
What guarantee do I have that the product I am buying is not a fake?
How do I return a product?
My question is not in the FAQ.
Clothing size conversion
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