Your order will be delivered by UPS.
After UPS takes charge of your order, this will be delivered to the address you have specified.
With UPS, your order is delivered to you in person from Monday to Saturday between 9 a.m. and 12 p.m. If you are absent or if it is not possible to deliver your parcel (nobody at home), the UPS delivery person will leave a non-delivery notice including a telephone number to call to arrange a new delivery date. You have 15 days for the delivery to be made. After this deadline, your parcel will automatically be returned to us.
Go to www.ups.com at any time to check where you parcel is, using your parcel number (e.g. 8V00300548899).
Your order will be prepared and dispatched:- The same working day for all requests received before 12:00 (midday)*- The next working day for all requests received after 12:00 (midday)*
To see delivery times by country, please click here <http://www.ups.com/content/fr/en/shipping/time/service/shipping/index.html>
*Except for in exceptional cases outside our control
Sizes of clothing vary between manufacturers, countries and even between different designs by the same manufacturer. You should use these charts as an approximate guide.
The US size may be followed by a letter designation: S = Short, R = Regular, L = Long.
Typically for children from 2 to 6 years old.
24 – 28
29 - 32
33 - 36
37 - 41
42 - 46
47 – 53
54 - 58
33 – 35
36 - 38
39 - 41
42 - 44
45 - 47
48 – 49
50 - 51
11 – 13
13 - 15
15 - 17
17 - 19
24 - 26
84 – 89
91 - 97
99 - 104
107 - 112
114 - 119
122 – 125
127 - 130
In recognition of VISA's longstanding support of the Olympic and Paralympic Games, The Olympic Museum online Shop is proud to accept only credit card payments by VISA.
You must refuse the parcel if it is obviously in poor condition (damaged, squashed or with holes in it). If you accept a parcel that is obviously in poor condition, and the product it contains turns out to be damaged as well, we have the right to refuse any return or exchange.
The e-Commerce site is entirely managed by The Olympic Museum, based in Lausanne, Switzerland
Click on “Go to my account” on the welcome page, then on “Forgotten your password?”. Click here and we will send a new password to the email address you entered in your profile.
You cannot see the logo of the Olympiad you are looking for because no products based on these Olympic Games are currently available.We suggest that you visit our site regularly, as we are constantly creating new products..
You can also send us your suggestions by clicking here.
For more information on the IOC’s partners, go to: http://www.olympic.org/sponsorship.
On every article you buy from our eShop, you will find a hi-tech hologram, which guarantees the authenticity of the product.
If the item you received does not meet your expectations, you have the possibility of returning it to us. Click on:http://shop.olympic.org -> Go to my Account -> My Profile -> My Orders -> List of My Orders, then “Ask for a return”. Enter the quantities to return to us in the box next to the product concerned, then validate your return request. Ensure that the address in your profile is indeed the address linked to the return. You will receive a notification of receipt of your request, followed two or three days later by an email informing you if your return request has been accepted. Do not forget to write the return number (RMA no.) on the parcel to accelerate its handling by our logistics section. For further details on returning goods, see paragraph 12 of our General Sales Conditions.
The answer you need is perhaps in the FAQ section. If it is not, use the contact form in the “Need Help” section to get in touch with our team.